What’s Included in the Annual Support Package
For a flat annual fee customers who have completed their initial 12-month software support period can now enroll in our OPTIONAL extended support plan, unlocking the following benefits:
🔧 Software Updates & Technical Assistance
- Support for all new ProtaCal™ software versions as they are released throughout the year.
- Assistance with operating system changes and reinstallation on new hardware.
- Support for license installations and activations beyond the original first-year coverage.
📊 Database Access & Development
- Automatic delivery of updated spectroscopic databases as they become available, ensuring your structure calculations leverage the latest reference data.
- Receive a 15% discount on custom database.
🧬 Expert Usage Support
- Help with software operations and feature use, including guidance on workflows and troubleshooting questions.
- Specialized support for structure elucidation, with practical assistance interpreting spectral results and leveraging analytical tools.
💬 Unlimited Queries
- Any and all additional questions or issues related to use of ProtaCal™ software, from basic inquiries to complex analytical challenges.
Who Should Enroll?
This annual support plan is ideal for:
- Current ProtaCal™ software users who want ongoing access to updates and expert help.
- Laboratories and biopharma teams working with FT-IR, Raman, and CD data as part of biologics characterization.
- Organizations seeking to maintain peak performance and assurance as computing environments evolve.
Why This Matters
ProtaCal™ was built to harmonize spectroscopic structure analysis across techniques using a unified algorithm and shared data models — eliminating discrepancies and improving confidence in structural assignments. As we extend support beyond the first year, this package ensures your investment in ProtaCal™ continues to deliver value, responsiveness, and expert guidance.
For enrollment details, pricing validation, or to speak with our support team, please contact BioTools Customer Support or visit Protacal.com
