At BioTools we recognize the importance of privacy and we ensure that your details are kept secure when using our site. Read below for the information BioTools collects, in accordance with GDPR and other legal requirements.
- Direct information: when you register, order from our website or contact us including
- Personal information
- Billing information
- Computer IP address
- Indirect information: about your use of this website, via cookies
Your privacy as our customer is of the utmost importance to us. BioTools does not purchase or collect information about you from third parties, nor do we sell or share your data with any third party.
We will use your information to provide you with the best service we can. Specifically, we use it to:
- Confirm your order (requiring your contact details).
- Complete your order (requiring your name, address, and order details). You may also be contacted by the nominated courier service if there are any queries about your delivery or to confirm dispatch.
- Confer with you about your order, either by phone or e-mail.
- We also retain contact information to follow up with our customers, ensuring they are satisfied with their product and provide technical support as outlined in our Terms & Conditions. We will not contact you for any reason other than your order.
- Payment may be made securely through our e-commerce platform, WooCommerce.
Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments.
Personal data is stored securely by BioTools and is accessible by our sales team to provide you with prompt delivery of your order. Company management may also access your data for oversight and market analysis purposes.
Rights and limitations
If requested by law enforcement authorities, your information will be disclosed when we are obliged to do so, for the crime detection and prevention (e.g. fraud).
While we do our very best to protect and secure your information, the Internet is not a perfectly secure medium for communication. BioTools cannot guarantee the security of information sent via the Internet. As such we are not responsible for any damages which you or others may suffer as a result of loss of confidentiality of such information.
Most browsers are set to just accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Have a look at the “Help” section of your browser for more information.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.